Working in a loyalty center is generally, not all that great. Lets be honest. It can be stressful. But that’s not all there is to it. So let me tell you about my experience of working in a loyalty center.
Training at a Loyalty Center
Training for the job of a “Premier Service Consultant” at a loyalty center was easy and difficult at the same time. The easy part of working in a loyalty center was the training. You follow along with an instructor, watch informational videos, read articles, and take quizzes to test your knowledge. That’s in the beginning. Then you move on to taking calls with customers after practicing with the group of people that were hired at the same time as you. Really, this group of hires is like your own support group/drama club.
This group of people will become your friends and maybe a source of annoyance if you get on bad terms with them. Thus the reason I say drama club. They will help you get through training and any difficulties you may face. The difficult part of training is the drama and maybe figuring out how to stave off boredom when you are done with your assigned training for the day. The thing about training is that you never feel like you are ready and that you learned nothing at all. You feel like a deer in headlights once you get put on call with a real customer for the first time.
Working on the Floor
The Loyalty Center/Department, is just another fancy name for a call center. Now that you are finished with training that got extended due to technical difficulties and delays you are (not) ready to take the floor and help customers with whatever they need. One can say that they always learn something new everyday when working at a call center so you will never be bored. Which is true. I went out from training and was learning a million things a day. During the first few weeks on the floor I learned most of what I was supposed to learn in training on the floor while dealing with customers. It was crazy. And nerve-wracking.
You will deal with all kinds of people over the phone. And since this is a “loyalty department” you will deal with people who want to leave the company for some reason or another. This usually means they will be difficult to deal with. For reasons like a death in the family, switching to another company, or just bad service… It is now your job to make sure they don’t leave and are happy by the end of everything. That is probably the most difficult part.
Honestly, it can be stressful. Some customers are upset and may call you names, yell, or curse at you. Most of the time they are just upset at the situation, not at you personally. But things like that can still get to you when you are having a bad day. There is also the pressure of having to meet quotas.
My Experience
I certainly learned a lot about how call centers work. And I do not regret having learned or leaving the company. It’s funny… I just recall someone from work telling me that the reason why we have these jobs is because those at the store intentionally screw customers over. Well it certainly made our jobs harder for sure. The job was stressful that some people may not be able to handle. And I felt like training didn’t prepare me for anything.
But if you are adaptable, a quick learner, and have thick skin this job would not be a bad choice for you. The benefits could be good, depending on where you are working. The commission can definitely be a bonus too, if they offer it. Learning how to sell things, talk to people, and staying calm under pressure can be skills I take with me to another job. This is not the job is not for everyone. But if you are looking to make some money from home, you should check here.
Response Magic